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Survey Examples

Survey Examples

Communication Skills & Customer Service Training


Communication Skills & Customer Service Training



Templates – The effective use of Communication Skills is critical to building good customer relationships and creating customer loyalty. Customer Service templates need to go beyond the slogans and focus on the practical Communication Skills which impact every customer interaction with both internal and external customers.

The Achieving Customer Satisfaction Template includes two Modules which provide training on Communication Skills as they apply to good customer service.


Templates Module 2 – Introduction to Communications

Most people don’t realize the significant impact that every communication, whether in person, by phone, by letter or email can have on customer relationships and customer satisfaction. The more awareness we have of utilizing the most effective communication skills and behaviors, the more chance we have to succeed in proactively creating customer satisfaction and reactively building customer loyalty in the course of resolving any customer problems.


The Introduction to Communications module includes:

– Exploring the impact of poor communications

– Defining what is effective communication

– Identifying the factors which complicate communication

– Recognizing the importance of Nonverbal behaviors…What they are and how to use them to improve customer satisfaction


Templates Module 3 – Customer Communication Skills

The Customer Communication Skills module concentrates on the key communication skills – what they are, how they can improve customer interactions and practice in applying these communication skills.

The customer communication skills template model which are covered include:

– Effective Listening – What, Why, How
– Questioning (Open and Closed Questions)
– Confirming
– Clarifying
– Crediting
– Building



Survey Examples

13 Customizable Surveys


13 Customizable Surveys


Who are Customers?

Customers are anyone who purchases products from another individual or organization. Customers can be divided into two groups: internal customers who work for the company, organization, or business.

Internal customers can be employees, another department, or even another branch. External customers are the general public as well as businesses, suppliers, bankers, competitors, non-governmental organization, government bodies, and voluntary organizations.

Example Templates



Customer’s needs vary from customer to customer yet they are often not negotiable. However, all customers want the best value for their money, as well as good service. To obtain both of these customers will often consider several vendors before making a purchase.

Expectations that customers have of products and companies differ from their needs, as expectations can be negotiable, modified and influenced through cultural values, advertisement, or other communications with the manufacturer, supplier, or outside sources.

Companies, however, can determine customer’s needs and expectations by collecting information from customers through interviews, surveys, conversations, or other means. Companies can then use this information to help shape and improve products, as well as determine how to better serve their customers.



Survey Examples

Printable Customer Satisfaction Surveys


Printable Customer Satisfaction Surveys


3 Things to ask yourself before Planning a Customer Satisfaction Survey


Is your business prepared for a reality check?

Your customers might think something is important your business doesn’t. You might also find that your customers aren’t as happy as they were yesterday, or that they’re happier with your competitors. Are your colleagues going to point fingers instead of look in the mirror? Make sure your team is ready to take accountability for negative feedback. Your company has to be prepared to accept disappointing reviews and use them to improve business operations.

1. Can you effectively interpret the results to your team?

Nobody has time for a stack of numbers with no interpretation. If this is the case, why even begin a customer survey? Don’t allow a customer satisfaction report to be hardly glanced at by your co-workers and ultimately left to gather dust. Be sure that your data is properly analyzed and tells a compelling story. This will ensure that your customers’ opinions can facilitate positive change.

2. What will your company do with the findings?

Surveys generate priceless information that you can use to improve your business. In the end, it doesn’t matter what company executives think; your consumers decide what your brand is. Gathering numbers and opinions is not enough. You must act upon the results, and your team should be ready to do exactly this. Based on your initial goals, make sure you have a plan for using the data to improve your business.

3. How will you communicate this to your customers?

Nothing is more frustrating for survey participants than feeling as if you wasted their time. You not only need to act on survey results; you must communicate them. If a customer is upset about something particular, make sure someone responds to them. Let them know their opinion has been heard and changes will be made. More importantly, make sure your team is on board.

A leader with no followers is just out for a walk.

Your competitors are gathering customer insight, and you should as well. However, make the most out of your efforts and create a plan that will allow your company to be successful.