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Survey Samples

Customer Satisfaction Survey Examples

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Customer Satisfaction Survey Examples

 

By now, you may have heard about Skittles handing over brand power to their customers via their website.

I promised myself I wouldn’t blog about that, or the recent situation in which Tropicana reverted back to their old brand design when the new cartons bothered their loyal customers.

 

Like I said, I promised myself I wouldn’t write about it, so I’ll keep my opinions to myself. However, I think it’s important to reflect upon whether or not these bold acts of confidence are good for the company.

These businesses are putting a lot of trust in their customer-base by letting them make such important decisions about their brand image.

Many people believed that what Skittles had done was brilliant, while others remain undecided about the new homepage. Let’s look at the bigger picture of these circumstances: what do you think about putting customers in the driver seat?

Paying attention to customer feedback is paramount for a business. But my thought and question is this – is it a good idea to lose complete control of your brand by handing it over to the general public?

 

Sample Templates:

Survey Samples

How to Make Money ANSWERING Surveys

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How to Make Money ANSWERING Surveys

With online surveys you have the opportunity to influence the development of new brands, marketing campaigns and even political opinions. In return you can expect to receive a “reward” in the form of cash, vouchers or an entry into a prize draw (or sometimes a combination of all three).Such surveys take the form of multiple choice type questions with a few free text boxes at various points.

They generally begin with a screening section as most surveys are aimed at a particular group of people. This section will usually ask for your age, gender, household income, what sort of employment you are in, before moving on to more specific questions such as what type of snacks you regularly by, for example.

From experience, there is no point in trying to guess what sort of person is being sought to ensure that you qualify for the survey, because it almost always doesn’t work. It is far better anyway to give honest answers, as the exercise is actually all about gaining your view.Surveys can take anything from 5 minutes up to 40 minutes, and generally the reward reflects how much time is required to complete them. However, this does not always follow.

The cash equivalent of rewards generally varies between 0.10GBP (US$0.20) to 4.00GBP (US$8.00), although occasionally some survey panels will pay more, particularly when they are looking for a very specific demographic group.The subject of surveys varies enormously, although the majority focus on consumer attitudes. For example, you may be shown the idea for a new product and will be your view on this and how relevant it is to you.

Crucially, you may be asked how much you would be willing to pay for this product. You may be asked what you think about a particular marketing campaign and what you remember about specific adverts. It is important to remember that these are not memory tests and that if you do not remember anything about them then this is a measure of the success, or otherwise, of this particular campaign.

Occasionally, you may also be sent a new product to try, and then there will be a follow up survey where you can give your view on this product.

The more interesting surveys ask for your opinions about political issues or your views on particular parties. Some also ask about more general social trends ” for example how much alcohol you consume while you are on holiday.

In summary, paid surveys will not make you rich, but they provide for a little extra money, and they give ordinary people the opportunity to provide opinions on a wide variety of issues.

Survey Samples

Ten reasons why online surveys are the future of marketing

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Ten reasons why online surveys are the future of marketing

Customers are tough cookies. They’re extremely media aware and increasingly cynical – it’s a clever marketeer who can get under their skin. Online surveys reinvent the traditional format and offer a unique way of interaction – all the benefits of the internet without the programming.

Here are ten reasons why they may be the silver bullet marketeers’ need, complete with examples supplied by Martin Day, managing director of Survey Galaxy – one of a new breed of websites making online surveys quicker and cheaper

1. It’s cheap as buttons

Select the right survey website and creating surveys can be free of any charge and the cost to publish is minimal. Useful information harvested from surveys can be reused and repackaged in other marketing and PR for use in press outlets making it a very efficient form of information gathering.

2. It’s easy peasy

Anyone can develop an online survey. Survey sites allow people who are interested in the benefits of surveys, rather than technicalities, to side-step the required programming skills and create relevant up-to-the-minute surveys, instantly – surveys that are even easier to complete than they are to make.

3. Anyone can play

Once the survey is online it’s a simple step to promote it, either through email (with a link enclosed), via a link from a website or referenced by other forms of advertising. Anyone who has the link can be connected instantly to the survey, at a time that’s convenient to them, 24×7.

4. We’ve all got an opinion – and we like to give it

Customers like surveys – they’re not seen as spam, but as an empowering opportunity to make their voice heard and a chance to have an impact on a brand. They can be particularly good for broaching sensitive subjects with concerned employees; a survey asking a workforce on their opinion of change allows the key issues to be raised in a positive way and encourages employee participation. Online surveys allow the message to reach each individual and invite feedback in a manageable form.

5. Get inside their heads

You can lead a customer to an advertisement but you can’t make them think. Surveys actively engage the respondents, who think about the question before giving their response.

6. Beautiful relationships start here

It needn’t all end at the end of the survey – while you have their attention and are in the mood you can ask if they want to sign up for more information or a regular newsletter – making the most of the window when you have their interest.

7. If you like this, you’ll love…

Perhaps one of the strongest elements in a survey is the ability to make inspired or useful connections instantly to other areas. By including links within the survey to websites that offer detailed information you are able to reinforce the marketing message.

8. Subtly does it

Surveys can be used to associate a product with positive attributes. By listing the many features of a product and asking the respondent how important they are, regardless of their response, the product will be associated with the features; if they are rated as important the positive impact is endorsed by the customer.

9. It’s not just about selling

A survey is an effective, quick and easy method to promote and gain acceptance for a difficult proposal; maybe a public body trying to gain acceptance and support for a particular scheme. Take the example of a city trying to gain support from the general public for their bid to host a future Olympic Games. A survey can explain each benefit putting the respondent in a much better position to appreciate what the real advantages are that might just combat any negative headlines. As well as promoting the cause, useful feedback is gained that can be used to fine tune the overall marketing strategy.

10. Fresh topics engage interest

Thinking laterally a lively and imaginative approach to surveys can provide the ‘hook’ to engage respondents. The survey subject can be focused towards a particular group on a subject close to theirs hearts. The survey’s marketing message can take the form of a simple brand awareness message by stating that ‘this survey was sponsored by brand name’, or by finding a link from the subject matter to the product – something that is surprisingly easy and highly effective. Discover the benefits of including in your website a Public Survey section as many people who enjoy completing crosswords and doing word puzzles enjoy completing surveys.

Having a public survey notice board as part of a website is a low cost and automated method that helps to increase traffic and establish a loyal and returning following. Unlike discussion boards there is no opportunity for people to disrupt the site by inappropriate remarks as the survey results are displayed in summary form enabling them to dispense with moderators free and maintenance.

Many of the techniques and a few more to boot are contained in the following sample survey:-

http://www.surveygalaxy.com/surPublishes.asp?survey_id=956

http://www.surveygalaxy.com/surPublic.asp

Survey Samples

Pay Pal Changing Survey Income

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Pay Pal Changing Survey Income

Pay Pal has changed the way many of us approach making money online. Sometimes we do not want to wait a few weeks for a check”we want our money and want it right away”.

Pay Pal creates an opportunity for that to happen. As the popularity of Pay Pal grows, so does the number of paid surveys that utilize it.There are few online success stories that are quite as amazing as the tale of Pay Pal. The once-tiny payment processor is now one of the biggest forces on the Internet. People use Pay Pal to buy and sell all day long, all over the world. It should not come as a shock that the company is now part of the online survey world, as well.

I do not usually have a problem waiting a week or two to receive a check for paid surveys. I stay busy and have nice, regular income streams. Sometimes, though, even I wish I could get my payment for a completed survey right away. When dealing with a paid survey that pays via Pay Pal, that kind of instant gratification is possible.

Instead of putting a check in the mail, companies can instantly pay you for your efforts with Pay Pal. It is easy for market research firms to set up and it is ready available to anyone. As time passes, the number of surveys utilizing Pay Pal as a payment option will undoubtedly continue to grow.

As of today, most paying surveys do not use Pay Pal. That being said, there are many opportunities that will pay you instantly online either via a standard Pay Pal payment or with an e-check via Pay Pal. Finding these surveys is not always the fastest thing in the world to do, but it is getting a lot easier as the payment processor continues to extend its reach into almost every online industry.

If getting paid right away is a big issue for you, seek out Pay Pal-ready surveys. You will not necessarily make more money than other survey respondents, but you will get your payment faster.

Survey Samples

Create Your Own Online Surveys

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Create Your Own Online Surveys

 

Today’s subject is all about helping professionals or business owners get the most out of their efforts. Each of these individuals has at least one or more market(s) that they make their decisions around. For example….

As an entrepreneur – your customers are your number one priority; you should be focused on building your business around their needs and desires. You may also have staff to deal with as well.

As a professional (working for another company) your market might be executives, managers, front line staff or even the customers.

Either way….in order for you to do your job effectively and achieve results you must communicate with your market in a way that will give you “straight goods” that you can “take action” on.

What better way than surveying. So lets talk about survey types so that when you are creating your own survey it is one that truly meets your objectives.

Anonymous Surveys:

Creating your own anonymous survey will ensure that the results “tell the truth”. This can be a true miracle for you because face to face you would never get such candid and honest results.

However anonymous surveys can also open your respondents up to foul misbehavior. Because they can say whatever they want, however they want….they might go a touch overboard with cruel and vicious repsonses. You might even find a small number of “spam” type of responses – where any open text field is filled with swear words, adult content, or even random pharmaceutical terms.

With that said however; you may wish to know that only a small percentage (under 1.5%) of responses will be foul (if any at all) for standard industry surveys.

NOTE: If you are in an industry where there might be a tendency for respondents to abuse your survey (and where even 1.5% might results in thousands of responses) you may wish to consider using a customized survey program or a highly advanced program you will be able to create filters/blocks against such inappropriate behavior – so this is not necessarily a major concern.

User Defined Surveys

User defined surveys give the respondents the “choice” about whether or not they will remain anonymous. They define their role. (By default the survey is anonymous, however you can add a “question” field to ask if they wish to provide their name and contact info).

This is especially helpful if you will be seeking further input from people (beyond the survey) and you are asking for willing participants.

While it is highly dependent on the type of industry you are in – you might be interested to know that we have seen that on average, 75% of respondents will share their contact info.

Onymous surveys:

Will require your respondents to add their name/contact info to the survey. Again, this can be a great asset if you wish to follow up with respondents; however it may result in less responses, and/or “less than truthful” or “less open” types of responses.

Nonetheless, you will still gain value from creating your own onymous survey.

Have fun with it!

Survey Samples

24 User Survey Template in DOC Format

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24 Printable User Survey Templates

A user survey can be described as a survey which uses to examine or look at those services provided by company to customers. Basically while processing user surveys an individual or company can simply configure the needs of customers as well as trying to know their satisfaction level toward such services/products providing by company or enjoying by users.

Typically a user survey conducts this to gather the entire information regarding to company’s overall performance along with customers satisfaction. Beyond any hesitation a user survey can be serving as an effective tool probably for the understanding of company’s strengths, strategies and also identifying about those areas where improvements are extensively require. From some aspects a user survey can also known as customers survey where customer may fill out a written or online survey form presented by company itself to know about their services.

Apparently a user survey may reflect an overall experience consumer feels while using services or products likewise. Possibly here’s we can say that a user survey is all about knowing customers experience. Although a fully concise & balanced survey will not only help business to collect the feedbacks of customers but it also helps consumers to evaluate their good or bad experience which they have face while using products or services in a constructive manner.

In term of multinational business there’re various key parameters that a company would like to measure about their presenting services, meanwhile a user survey also support business to improve it’s standers via responsively double their quality.

Every user can define their overall experience that they have been experiencing on a survey sheet; as far as users can also convey their feedback which business will record & than make a report on it which fully based on such of experiences exceptionally face by customers. In addition a user survey has an ability to unfold a variety of different problems that a company may have internally or maybe with its customers for products.

Suppose you own a company which offers several products & services what you will do to know the satisfaction of customers, yes you’ll conduct a user survey which explain you as simply as you letting cat out of the bag, you as a business owner also comes to know that why your particular product has huge potential or why other products are not selling well.

24 Sample Survey Templates