Safety Inspection Forms
The Safety Inspection Form is an interactive form that can be completed and printed online. You must have Acrobat Reader V5.0 or above installed on your PC otherwise the form will not work.
As a new Netflix customer, I’ve been impressed with their dedication to customer satisfaction. A few weeks ago, I received an e-mail from them asking for the arrival date of my latest movie, so they could make sure the delivery was timely.
Today, they sent me another message:
“Dear Liz, You recently watched Goal! 2: Living the Dream. To help us ensure a great experience for all members, would you take a moment to tell us about the picture and audio quality?”
Two things came to my mind. 1. What in the world is “Goal! 2: Living the Dream,” and why was my husband watching it?
2. Netflix is dedicated to their customers in a way that other companies are not.
Netflix communicates one-on-one with their clients and genuinely cares about their experience. Being a web-based business, this is fairly easy for them to do.
Still, I believe every company has the ability and technology to do the same. Imagine buying a computer from Dell and receiving an e-mail from them a few weeks later asking if you like it. Retail stores frequently ask for e-mail addresses during transactions.
In addition to adding these patrons to an e-mail newsletter list, why not ask them if they are happy with their purchase, or how the service was? This is customer appreciation. This is making sure customers know that their opinion is valued. This is one of the reasons why the $14 bucks a month I spend on Netflix will be one of the last things ever cut from my budget.
By now, you may have heard about Skittles handing over brand power to their customers via their website.
I promised myself I wouldn’t blog about that, or the recent situation in which Tropicana reverted back to their old brand design when the new cartons bothered their loyal customers.
Like I said, I promised myself I wouldn’t write about it, so I’ll keep my opinions to myself. However, I think it’s important to reflect upon whether or not these bold acts of confidence are good for the company.
These businesses are putting a lot of trust in their customer-base by letting them make such important decisions about their brand image.
Many people believed that what Skittles had done was brilliant, while others remain undecided about the new homepage. Let’s look at the bigger picture of these circumstances: what do you think about putting customers in the driver seat?
Paying attention to customer feedback is paramount for a business. But my thought and question is this – is it a good idea to lose complete control of your brand by handing it over to the general public?
Whether you are implementing a training effectiveness survey in your company, or a class feedback survey in your institution, Templates Surveys has the right tools & templates for you to get the job done.
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